Saturday, November 26, 2005

Stuffy, Actually

I have never heard anybody question the fundamental basis of Maslow's argument (at least, in its ad agency 'Intellectual Lite' form; I've never read any Maslow, but then probably neither have you). Maslow's hierarchy assumes that you have to have fulfilled the criteria of each need before you can move on to the next.

It is like a frequent-flyer scheme for life: 'I'm sorry, madam. This is the lounge for esteemed people. The lounge for people who've only found acceptance is down the hall. If you see the people trying to make fire, you've gone too far.' It's a vision of society ratcheting itself up need by need towards Nirvana. It's neat, and like all neat ways of measuring human behaviour, it's attractive to marketers.

And like all neat ways of measuring human behaviour, it just doesn't work....

If Maslow is to be believed, people only start self-actualising when they have a surfeit of everything. This would be news to ice-age cave painters, creating great art on the brink of extinction, not to mention Diogenes, Vincent Van Gogh and Jesus.

Maslow can lead one to believe that poor people lead un-actualised, spiritually impoverished lives and will only respond to utilitarian offers at the lowest possible price. This is a dangerous and patronising assumption, but one that's all too evident in the 'come on down' approach of nearly all communication to people in lower socioeconomic brackets.
Brian Millar, quoted by mystic bourgeoisie, emphasis mine

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